15.01.2020 - Update on York House Surgery Premises
We have been made aware of some concerns that have been raised about the proposal to transfer services from and close the York House premises, as well as the process of consultation. Healthwatch Rochdale have been involved in the process and have received independent service user feedback which has been shared with the Practice and HMR Clinical Commissioning Group to support this consultation process. Healthwatch Rochdale also attend the engagement event on the 17th December where patient feedback on the closure was shared. These comments have been passed on to us completely anonymously and this information has been prepared to provide some further explanation for all patients.
Firstly, we are sorry and disappointed that some patients feel that the decision to transfer services and close the York House premises has been taken lightly or has been kept deliberately from patients - this is certainly not the case.
Patients may be aware that we have for some time been experiencing difficulty in managing and sustaining the current position of maintaining two sites due to the inability to recruit enough clinical staff to run Heywood Health safely across the two. This is the main reason (to maximise clinical time and resources) for the proposal to transfer all services to the one site at Argyle Street.
Service delivery will not be affected by this closure, appointments will remain the same and the one locum GP who is currently based at York House will be moved over to Argyle Street to support the increased patient flow.
Patients have raised concerns regarding travelling to Argyle Street if their home is closer to York House - unfortunately this is something that the practice cannot help. Most patients currently attend Argyle Street surgery now to attend a GP appointment as services at York Street have been reduced for a while now.
In relation to the process for the patient consultation, we have utilised the following ways to share information about the proposal, the survey and the meeting:
- Sending information via email to the patients who had registered an email address with the practice
- Sending information via text message to patients who had registered a mobile phone number with the practice
- Posters detailing information were visible at both sites
- Letters were available to take away from both sites
- Hard copy surveys were available to fill in at both sites
- The practice website contained relevant information
- Information on how to access the survey was also provided on the right hand side of patient prescriptions
- Letters were also sent to wider stakeholders such as the Local Medical Committee, Healthwatch Rochdale, the Local MP, local practices, the practice Patient Participation Group
- The practice collaborated with the local newspaper following a request for information
- An open event was held at a local church hall on 17th December 2019
We take on board the comments that patients would have preferred to have been informed individually about the proposal and the consultation, but unfortunately this is not practical for us. Some patients stated that the consultation was held at an inconvenient time, i.e. covering the festive period. Unfortunately this was unavoidable due to the position we are in. We were however able to extend the consultation period to allow more patients to have a say. We also sympathise and take on board comments that it would have been better for more than one meeting to take place, with one being held in daylight hours.
All the views and comments that have been received via the survey and at the meeting and discussions are being considered and a decision on the future of the practice will be taken in February. We will let you know the outcome of the consultation and the decision about the future of the Heywood Health sites in the same ways as those listed above.
We hope this information has provided some assurance for you. All of us at Heywood Health hope that you will choose to continue to receive your medical care from us into 2020 and beyond.
Dr C J Duffy
Dr O Navarro
Dr V Wright
Due to unforeseen circumstances,
York House Surgery
Will temporarily have revised opening times with immediate effect
8.00am - 1.00pm
8.00am - 1.00pm
8.00am - 1.00pm
Our full services will continue as normal at Argyle Street Medical Centre
these are available to ALL our patients
Thank you for being a patient patient.
As of Monday 2nd September:
We will be offering a
LIMITED SIT & WAIT
From 8:30-9:30am daily (Maximum of 45 appointments)
**Argyle Street Surgery Only**
Pre-bookable appointments can be made in the afternoon
For more information, please read this leaflet: Sit and Wait Leaflet
From February 2019 your GP records will be available to view to other health and social care professionals outside the GP surgery directly involved in your care. Please visit http://www.hmrshareforyou.nhs.uk for more information.
*Our New Online Triage Service*
Click the following banner to contact your GP online and get health advice:
Welcome to Heywood Health
(Argyle Street Medical Centre & York House Surgery)
The doctors and staff at Heywood Health are proud to offer the highest standard of patient-centred healthcare. The Practice merged on the 1st November 2016 allowing us to offer appointments and services across both sites. We are currently a 4 Partner practice with 3 salaried GP's. We are a training practice and currently have 2 Registrars. We also accommodate medical students.
Our nursing team run many clinics across both sites including the management of chronic diseases such as asthma and diabetes, and also offer a wide variety of other medical services including minor surgery, childhood vaccinations and well-person check-ups.
We are signed up to the 'Minor Ailment Scheme' run by the pharmacies - contact our reception team for further details.
*From the 20th September 2017, a new Triage Service will be implemented across Heywood, Middleton and Rochdale. Please read the following document for more information:
Due to the increasing number of non-attendances, we have updated our 'Did Not Attend' Policy:
DNA Policy 2017/18
Websites of Interest
You can now book appointments and order repeat prescriptions online via Patient Access.
Please click the link below if you are registered, or contact reception to sign up.
Please ensure we have your up to date mobile phone number as we now have the
facility to send out appointments and general information via SMS text messages.
NHS 111 online
A new digital service is live in Greater Manchester. It provides access to urgent care services for people who prefer to
engage using their computer, mobile phone or other digital device.
Provided by NHS Digital, 111 online uses the same clinical assessment and triaging tools that support the national NHS 111 telephone service.
Non-Attendance of Appointments
If you are unable to attend your appointment please contact the surgery as soon as possible to rearrange/cancel OR reply ‘CANCEL’ to the text message appointment reminder.
Many hours of appointment time is wasted every month due to patients not attending.
Heywood Health takes a Zero Tolerance approach to patients who repeatedly miss their appointments. If 3 appointments are missed within a year the matter will be discussed and there is the possibility that the patient will be removed from the practice list.
Phone Number: (01706) 628628
Fax: (01706) 627706
Phone Number: (01706) 628628
Fax: (01706) 620800
Telephone 111 (24 Hours) for telephone advice
7 Day Access
Phone Number: (0161) 763 8292
Dental Urgent Care
Urgent In hours Care: (01706) 676 367
Urgent Out of hours Care: (0161) 763 8941
Please remember to ask the reception team if you would like to register for our on-line services.
If you have any information or communication needs that you want us to know about ie large print information - please speak to our reception team so we can record your preferred method of contact and ensure you can receive your health information in a format you can understand.
(Site updated 15/01/2020)