Please can all patients wear face coverings when attending the surgery
*Please note, all of our calls are recorded for auditing purposes*
Welcome to Heywood Health,
⦿ If you are calling to book an URGENT appointment to be seen on the day, please ring at 8am.
⦿ If you are calling to book a ROUTINE appointment with a GP, an appointment with a nurse or any other general enquiries, please call after 11am.
⦿ Due to Covid-19, Face-to-Face appointments with a GP will only be offered after clinical triage.
Telephone appointments/video consultations with a GP are still being offered as normal.
⦿ Alternatively, you can try our new online service called PATCHS.
⦿ PATCHS is an online consultation system that lets you contact a GP, and by answering 4 simple questions you can get help with health advice, fit notes, medications and more. Please click on the PATCHS logo above.
(Please note, no appointments can be made through PATCHS or via email.)
⦿ If you are wanting to request a prescription, you can either post it through our letterbox or email your request to email@example.com. You can also request medication via your nominated pharmacy or through online services such as Patient Access or the NHS app.
Mythbusters about General Practice during the Covid pandemic
Did you know you can contact us at any time online via Patient Access with your medical problems?
Follow the Patient Access link below, sign in and click the ‘Health Advice’ button on the left hand side. This will open up a list of medical problems. Simply select the most relevant problem and complete the online form. (We will respond within 2 working days).
Additional GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- book or cancel appointments online
- renew or order repeat prescriptions online
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up.
Please ensure we have your up to date mobile phone number as we now have the facility to send out appointments and general information via SMS text messages.
The new NHS App is now available to download (2020)
The new, simple and secure way to access a range of NHS services on your smartphone or tablet.
Use the NHS App to:
- book and manage appointments at your GP surgery
- order repeat prescriptions
- check your symptoms
- find out what to do when you need help urgently
- view your GP medical record securely
- register to be an organ donor
- choose how the NHS uses your data
For more information, please visit: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
From February 2019 your GP records will be available to view to other health and social care professionals outside the GP surgery directly involved in your care. Please visit http://www.hmrshareforyou.nhs.uk for more information.
Websites of Interest
NHS 111 online
A new digital service is live in Greater Manchester. It provides access to urgent care services for people who prefer to
engage using their computer, mobile phone or other digital device.
Provided by NHS Digital, 111 online uses the same clinical assessment and triaging tools that support the national NHS 111 telephone service.
Non-Attendance of Appointments
If you are unable to attend your appointment please contact the surgery as soon as possible to rearrange/cancel OR reply ‘CANCEL’ to the text message appointment reminder.
Many hours of appointment time is wasted every month due to patients not attending.
Heywood Health takes a Zero Tolerance approach to patients who repeatedly miss their appointments. If 3 appointments are missed within a year the matter will be discussed and there is the possibility that the patient will be removed from the practice list.
Phone Number: (01706) 628628
Telephone 111 (24 Hours) for telephone advice
7 Day Access
Phone Number: (0161) 763 8292
Dental Urgent Care
Urgent In hours Care: (01706) 676 367
Urgent Out of hours Care: (0161) 763 8941
Please remember to ask the reception team if you would like to register for our on-line services.
If you have any information or communication needs that you want us to know about ie large print information - please speak to our reception team so we can record your preferred method of contact and ensure you can receive your health information in a format you can understand.
(Site updated 02/12/2021)